Last Updated: October 2026

At Labour Camp Furniture, we aim to ensure a seamless purchasing experience for all our commercial and institutional clients. Because we deal extensively in wholesale orders, bulk supply, and customized accommodation solutions across the UAE, cancellations are subject to specific conditions based on order status and processing stage.

Please review our Cancellation Policy below before placing your order.

1. Order Cancellation Window

A. Standard In-Stock Bulk Orders

  • Before Dispatch: You may cancel your order within 24 hours of order placement or booking confirmation, provided the shipment has not already been dispatched from our warehouse.
  • If cancelled within this window, you will receive a full refund minus any bank/payment processing fees incurred.
  • After Dispatch: Once the order has been loaded and dispatched for delivery, cancellations are no longer accepted under this policy. In such cases, the request will fall under our Return & Refund Policy.

B. Custom or Made-to-Order Items

  • Custom orders (such as special metal gauge specifications, custom dimensions, or custom mattress manufacturing) cannot be cancelled once production has commenced or raw materials have been allocated.
  • If a cancellation request for a custom order is made before production starts, a partial refund may be issued at our discretion, minus a 15% administrative and handling fee.

2. Order Modification Requests

If you need to change your order details (such as adjusting quantities of bunk beds, changing delivery dates, or updating accommodation address details in the UAE):

  • Please contact our team immediately via WhatsApp or Email.
  • Modifications are free of charge if requested before dispatch.
  • Price adjustments resulting from quantity changes will be applied to your final invoice.

3. Cancellations by Labour Camp Furniture

We reserve the right to cancel any order under the following circumstances:

  • Stock Unavailability: In the rare event that ordered stock becomes unavailable or damaged prior to dispatch.
  • Pricing or Typographical Errors: Incorrect pricing or product information listed on the website due to technical errors.
  • Payment Failure: Unauthorized payments or failure to complete deposit requirements for bulk orders within the agreed timeframe.
  • Delivery Constraints: Delivery locations outside our accessible service zones in the UAE or restricted safety zones where delivery cannot be completed.

If we cancel your order, you will be notified immediately, and a 100% full refund will be processed back to your original payment method.

4. Refund Processing for Cancelled Orders

  • Refund Method: Refunds for valid cancellations will be issued via the original payment method (Bank Transfer, Credit Card, or Cheque reversal).
  • Processing Time: Approved refunds are processed within 5 to 7 business days. The actual credit to your account may depend on your bank’s processing timeline.

5. How to Submit a Cancellation Request

To cancel an order, please contact our support team as soon as possible with your Order Number / Invoice Number and Reason for Cancellation: